Patient Financial Services
Elite has a friendly, knowledgeable staff available to assist you with your ambulance bill. If you receive an invoice, give us a call during business hours, Monday through Friday from 8:00 am to 5:00 pm Mountain Time at:
We also have toll free number at (877) 435‐9368.
Accounts Assistance
Elite will submit claims to all third parties such as Medicare, Medicaid, Commercial Insurance, Car Insurance, Worker’s Compensation, etc. If you receive an invoice and would like us to submit a claim, contact our team and provide us with the insurance information or email the details to:
Be sure to include your run number and date of service in your email.
Paying Your Balance
When you are responsible for direct payment of your balance, you can make payments through our Patient Payment
portal.
For customers that prefer to mail in a payment, please send it to:
New Mexico
Elite Medical Transport
PO Box 929
Santa Teresa, NM 88008‐0929
Texas
Elite Medical Transport of Texas
PO Box 12070
El Paso, TX 79913‐0070
If you are unable to pay your balance all at once, please contact our office about a payment plan.
Compliance
Elite Medical Transport is committed to positively impacting our patients, customers, employees, and the communities we serve. One of the hallmarks of this commitment is the provision of high-quality services in full compliance with all laws, codes, ordinances, regulations, and contractual obligations.
Code of Conduct
Elite has complete confidence in the integrity and ethical conduct of its staff members. To fortify existing conduct, our Code of Conduct assists all staff members in avoiding both the appearance and commission of improper activities. The Code of Conduct is a component of our total Compliance Plan which is available upon request.
Notice of Privacy Practices
Elite's commitment to compliance and to making a positive impact includes maintaining all Protected Health Information (PHI) in accordance with all relevant federal and state law. The following Notice of Privacy Practices, in English and Spanish describes our duties, responsibilities and your legal rights. If you need to obtain a copy of your Medical Records please contact our Patient Financial Services department and they will assist you.
Compliance Reporting
If any patient, employee, vendor, or contractor has a question regarding Elite's potential noncompliance with our Code of Conduct, they can call the submit an anonymous notice at Elite's Website, www.elitemedical.org. The contact form at the bottom of the page does not require any identification but if you would like us to provide you with feedback, you can include this information. You can also call our Compliance Officer directly at (915) 351-3224 or email at complianceofficer@elitemedical.org.
